Logistics companies live with one foot in the truck and the other in the office. The driver loads, leaves, delivers, returns. And in between: a paper that gets stained, a photo that stays in WhatsApp, a paper signature that gets lost. For the business to work, you need the truck's data to reach the office without being retyped and, above all, structured.
The typical diagnosis
When we help a distribution company digitize, we almost always find the same thing:
- A master Excel spreadsheet that gets updated once a day (with yesterday's data).
- A WhatsApp group where drivers send photos with no structure.
- A person dedicated full time to loading what comes from WhatsApp into the spreadsheet.
- Customer complaints the company can't defend because it doesn't have the delivery photo organized.
How Flows solves it
1. Mobile app for the driver
Each driver opens the PWA on their phone and sees only their deliveries for the day. The UI is designed for one hand and gloves: large buttons, little reading. On marking as delivered, they upload photo + signature + optional comment. If they're without signal in a rural area or a building basement, the capture is saved locally and syncs when the connection returns.
2. Operations view for the supervisor
From the web or the phone, the supervisor sees a Kanban with deliveries by status (assigned, en route, delivered, rejected), a dashboard with % completed in real time, and a map of who is where if you enable geolocation.
3. Automatic business rules
Some rules that get configured without code:
- Delivery rejected → automatic email to the sales rep that sold.
- More than 2 hours without progress → push to the supervisor.
- End of day with pending deliveries → automatic report to the owner with detail per driver.
What changes in operations
- The person who used to retype data moves to higher-value work.
- Customers get the proof with photo at delivery time.
- When there's a complaint, the proof is at a URL — not on the phone of an employee who's no longer there.
- The owner stops "asking how the day is going" — they see it.
The biggest change isn't operational, it's managerial: when the owner has real visibility, they stop firefighting and start deciding with data.
Start with your operation
If you run a fleet of 5 to 100 vehicles, create your free Flows account. Upload an Excel with your customers and routes, and in an afternoon you'll have the app running with your drivers.